KARGANO
Legal

Terms of Service

Last updated: September 30, 2026

These terms are the agreement between Kargano LLC, a Wyoming limited liability company ("Kargano," "we," "us"), and the business using our service ("you"). You accept them when you tick the box at checkout, sign an order with us, or start using the service, and by doing so you confirm you're authorised to accept them for your business. We've kept them short and in plain language on purpose.

What we do

We build, run and look after an AI voice agent that answers calls on your business number, captures what each caller needs and sends the details to you by text and email. Depending on your plan, the agent can also transfer calls, route urgent ones and call back new leads from your website. What each plan includes is listed on our pricing page.

How the agent works

Your agent is AI. It works from the information you give us about your business, and we keep tuning it as it goes. Like anyone answering phones, it can occasionally mishear a name, misunderstand a request or give an answer that needs a follow-up. That's why every call is recorded, transcribed and sent to you, so you always have the full picture and can step in yourself. If something isn't right, tell us and we'll fix it. The agent supports how you look after your customers. Quotes, bookings and commitments stay your call.

Your agent is not an emergency service. Anyone with an emergency should call 911.

Results we share from other clients show what happened for them. They aren't a promise of what will happen for you.

Plans and prices

All prices are in Canadian dollars, per month, before applicable taxes.

Extra minutes cost the same as your included minutes. Only the agent's talk time counts toward your minutes. Unused minutes don't carry over to the next month.

Paying up front

You can pay for 3, 6 or 12 months up front for a lower price:

Your included minutes still reset every month and don't carry over. Extra minutes are billed monthly at your plan's usual rate. Prepaid terms are paid in advance and aren't refundable. You can cancel at any time and your service continues to the end of the term you paid for. When a prepaid term ends, you move to monthly billing on the same plan unless you tell us otherwise, and we'll email you before that happens.

The $1 trial

When we offer it, monthly XXS, XS and S plans can start with a 30-day trial for $1. Your trial starts when you pay. It includes your plan's minutes, and anything beyond that is charged at your plan's rate on your first bill. If setting up your agent takes us more than 3 business days, we add the extra days to your trial. We'll email you before the trial ends. On day 30 your trial becomes your chosen plan and your card is charged the monthly price, unless you cancel before then.

Billing

Plans are billed in advance by card through Stripe. If you start without a trial, your first billing period begins the day your agent goes live on your number. Extra minutes are billed at the end of each month. By subscribing, you authorise us to charge the card on file for your plan, any extra minutes and, where it applies, the M build fee. We don't prorate. Plan changes take effect at the start of your next billing period.

If a payment fails, we'll let you know and try again. If it's still unpaid after 7 days, we may pause your agent until it's settled. We'll tell you before we do, so you can switch your call forwarding back.

Cancelling

No contracts on monthly plans. Cancel any time by emailing hello@kargano.com or telling us directly. Cancellation takes effect at the end of your current billing period: your agent keeps working until then and you won't be charged again. We don't refund the current period. The M build fee is non-refundable once the build has started. When you leave, turn off call forwarding to your agent; we'll remind you.

Text messages

We send operational text messages about your service to the mobile numbers you give us, such as new lead details, call summaries, urgent-call alerts and account notices. These are never marketing. Texts are optional: you can choose email only when you sign up or at any time after, and it won't affect your service. How often you receive texts depends on your call volume. Message and data rates may apply. Reply STOP to stop texts or HELP for help, or email hello@kargano.com. Mobile carriers aren't responsible for delayed or undelivered messages. If you ask us to have your agent text your callers, those messages are sent on your behalf and you're responsible for having their permission.

Your part

You give us accurate information about your business and let us know when it changes, such as hours, services, service areas and who to contact. You tell us what the agent should and shouldn't say, including whether it can mention prices. You're responsible for how you use the leads and information the agent collects, and for any notice to callers about call recording that applies to your business. We're happy to add a recording notice to your greeting.

You won't use the service for anything unlawful, misleading or abusive, to send messages or make calls without the permission the law requires, or to resell the service without our written agreement.

Our part

We build your agent, host it, monitor it and make the changes you ask for. We aim to make most changes the same day, and within two business days on XXS. These are goals we work hard to hit, not guarantees. The service relies on third-party providers for phone lines, messaging, speech and AI, listed in our Privacy Policy, so we can't promise it will never be interrupted. If there's an outage, we'll tell you and work to get you back up quickly.

Your data

Your call recordings, transcripts and leads are yours. We handle them as described in our Privacy Policy, including deleting recordings after 90 days unless you ask us to keep them longer. The agent's prompts, configuration and the systems behind it are our work and stay with us.

Limits of responsibility

We do our best work for every client and fix problems quickly when they happen. To keep our pricing fair, our responsibility has limits. To the extent the law allows, Kargano is not responsible for indirect or consequential losses, including lost jobs, lost revenue or lost profits, arising from calls the agent handles or doesn't handle. Our total responsibility for any claim is limited to the fees you paid us in the three months before the claim.

You're responsible for claims that come from how you use the service, for example a missing recording notice your business was required to give, or texts sent to people who hadn't agreed to receive them.

Changes to these terms

We'll email you at least 30 days before any change to these terms or to your price. If you don't agree, you can cancel before the change takes effect.

Disputes

If something goes wrong, email us first and we'll work it out together. These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. Either of us can bring a claim in the courts of Alberta or of the province where your business is based.

Contact

Kargano LLC
1215 9th Ave SW, Suite 1010, Calgary, AB T3C 0H9, Canada
hello@kargano.com