KARGANO
VOICEMAIL BOX
Takes a message, when the caller can be bothered to leave one. About half cannot. Plays the same greeting you recorded in 2019. Rewind and listen tomorrow, or the day after. Free. But is it worth it?
The phone talks back.
The calls nobody picks up are the jobs you never hear about. Kargano makes sure there aren't any, and turns what every caller wanted into something you can act on.
Calls, right now
09:42 Missed call picked upTRANSFERRED
09:38 Caller asked for a quoteDETAILS SENT
09:31 Third line ringing at onceANSWERED
09:24 Existing customer, urgentESCALATED
09:17 New enquiry, out of hoursDETAILS SENT
Nothing rings out. Nothing goes to voicemail.
What it is actually for
A business that answers is a business that grows.
You forward your line. It answers. You get a text before they hang up. Nothing else about your business changes.
01
Answers
Second ring, any hour, however many at once.
02
Understands
What is wrong, how soon, where, and who is calling.
03
Acts
Straight to your phone. Urgent goes to whoever is on call.
How it works
Four kinds of work. One agent.
Written for your business, not adapted to it.
We read your site, your services, your hours and the questions your customers actually ask, then write the agent from that. It knows what you do. It also knows what you do not do, which matters more than people expect.
What we readYour website, your service pages, your hours, your service area, and the questions in your own FAQ.
See how we design an agent
Agent script / Ridgeline Roofing
Inbound
Every line written from the client's own site.
You will never log into any of it.
Keep your number and forward it whenever you choose. Everything behind that is ours to run and yours to ignore. If something breaks at two in the morning, that is our night, not yours.
What you doForward your line. That is the entire installation.
What we build on
All of it ours. None of it yours.
It is not finished on the day it goes live.
We listen to real calls, find what it got wrong and fix it that week. You get the leads and a monthly report. If it stops answering properly, we will know before you do.
What you getEvery lead as it lands, and a written report at the end of each month.
How we run it
Every month, in writing.
The first company to ring back usually wins.
A web enquiry answered in two minutes beats the same enquiry answered at thirty, every time. The agent rings them back, confirms appointments and chases the ones who never got through.
The windowFive minutes. After that, most enquiries have already called somebody else.
Outbound and speed to lead
Agent script / Sable Electric
Outbound
Every outbound call runs on a trigger, never on a list.
Works for
Hear it answer
Press play.
It is a real call.
Start to finish. Nothing cut.
756ms
End to end, measured on this call
Most voice agents answer between 800ms – 1.2 seconds
- Speed to leadQuote request in, called back the same minute
- Home inspectionFirst time buyer, needs it before Friday
Speed to leadOUTBOUND, WE CALLED THEM
00:00
TRANSCRIPT
People stop
thinking about
the phone.
That is the whole review.
From the customer No. 01
About half the people who call don't leave a voicemail, especially if they found me on Google and don't know me. I don't have to check voicemail daily, and all the info is in my email, which I find super easy.
From the customer No. 02
Since rolling out our Kargano assistant, calls start promptly with no awkward delays. Customers get what they need without repeating themselves, and we've seen fewer drop-offs from frustration. When we ask for tweaks, they're done quickly and cleanly.
Overheard on a demo call No. 03
Your agent is miles ahead of all the other ones I've spoken with.
The ready reckoner
Work out what the ringing costs you.
Calls you miss in a week
8
What an average job is worth
$600
Ringing out, per year
Half of the people who reach a voicemail never leave one, and about one in five of those was work. The arithmetic is deliberately cautious.
Measured on a live Kargano agent: 190 calls in a client's first month, 86 of them real conversations that would otherwise have reached a voicemail box.
The honest comparison
If the others advertised truthfully.
AUTOMATED PHONE MENU (IVR)
Sorts your callers into queues with admirable efficiency. Does not answer any of them. At the end of every branch a person must still pick up. Included with your phone bill.
ANSWERING SERVICE
A stranger in another city reads your company name off a card and types what they heard. One call at a time; the rest wait. Nights and weekends billed separately. $70 to $700 the month.
CALLING THEM BACK LATER
Requires only that you remember, and that they have not already booked the other company. Most effective before nine in the morning, when nobody answers. No charge, considerable cost.
Straight talk
A few frank words for the cautious buyer.
“Voicemail is fine. If it matters they leave a message.”
About half do not, and the ones who found you in a search almost never do. They are not annoyed with you. They are already dialling the next company on the page.
“I would rather pay a person than a robot.”
So would we. A person is better at every call they are there to take. This is for nine at night, for lunchtime, and for the four that arrive at the same moment.
“Nobody wants to talk to a machine.”
Nobody wants to be sorted by one. Press one, press two, hold. This asks what has gone wrong and listens to the answer, and it never pretends to be a person.
“We already have a menu on the line.”
A menu decides where a call goes. It does not take the call. At the end of every branch somebody still has to pick up.
Plugs right in
Total compatibility with the machinery you already run.
Every call lands where you keep your work now. If a platform has a way in, we will wire it.
See every integrationAdvertisement
Unfortunately,
not every missed
call is cheap.
The ones that cost you are rarely the ones you know about. A person rings at ten past seven, hears the beep, says nothing, and calls the next company on the page. Nothing appears in your missed calls that tells you what that was worth.
Send us the address of your website. We read what is on it, build an agent for your business from it, and telephone you so you can hear the thing answer as your own company. Put it through its paces. Ask it the awkward questions your customers ask.
If it is not right for you, say so on the call and that is the end of it. No card, no contract, nothing to cancel.
Would rather pick the time yourself? Choose a slot in the diary.